Finsure Terminates Hai Money Agreement — 200+ Brokers in Limbo, Chinese-Speaking Borrowers at Risk

Finsure Terminates Hai Money Agreement — What Chinese-Speaking Borrowers Need to Know

Finsure, one of Australia's largest mortgage broker aggregators, has terminated its sub-aggregation agreement with Hai Money, leaving more than 200 brokers in limbo and raising serious questions for Chinese-speaking borrowers who relied on this network.

What Happened?

Finsure confirmed the termination citing "compliance concerns" raised by multiple lenders regarding broker conduct within the Hai Money network. The move affects over 200 brokers — many of whom serve Chinese-speaking communities across Melbourne, Sydney, and Brisbane — who now face uncertainty about their accreditation and existing client relationships.

According to The Adviser (30 April 2026), lenders' concerns centred on documentation practices and due diligence standards within the sub-aggregation group.

Why This Matters for Chinese-Speaking Borrowers

For many in the Chinese-Australian community, accessing mortgage advice in Mandarin or Cantonese has historically meant relying on specialist brokers within networks like Hai Money. The disruption creates several immediate risks:

• Loan applications in progress may stall — if your broker's accreditation is suspended, your application could be delayed or require a new broker to take over.
• Client data and relationships — borrowers may face uncertainty about who now holds their financial information.
• Reduced access to specialist advice — particularly for self-employed borrowers who need brokers familiar with Alt Doc and non-bank lending products.

The Bigger Picture: Compliance Is Non-Negotiable

This event is a reminder that Australia's mortgage market is heavily regulated. ASIC and APRA expect lenders and broker networks to maintain rigorous compliance standards — from responsible lending obligations to documentation integrity.

For borrowers caught in the transition, the priority is clarity on loan status and continuity of service.

How MPFG Capital Can Help

MPFG Capital works directly with accredited brokers across all major aggregator groups and also assists borrowers who prefer to engage directly. As a non-bank lender with ACL 553698, MPFG specialises in:

• Alt Doc loans for self-employed borrowers who lack traditional payslips
• Mandarin and Cantonese-speaking loan specialists in Melbourne, Sydney, and Brisbane
• Fast approvals for borrowers whose applications have stalled elsewhere

If your broker has been caught up in this transition, MPFG Capital's team can provide a direct assessment of your borrowing position.

What to Do If You Are Affected

1. Contact your existing broker immediately to confirm their accreditation status.
2. Request confirmation that your loan application has not been paused.
3. Seek an independent second opinion from a non-bank lender or alternate accredited broker.

The disruption within Hai Money underscores a broader truth: for Chinese-speaking borrowers navigating Australia's complex mortgage market, working with lenders who maintain strong compliance cultures is essential.

This article is general information only and does not constitute financial advice. Loan eligibility is subject to individual circumstances and lender assessment.